Terms & Conditions

Payment.

Payment is to be made by either cash, cheque or online bank transfer. Online bank transfers must be made within 48 hours of a treatment. Payment for the Best Value and Saver Plans can be either paid in full at the first treatment or 50% at the first treatment and 50% at the second treatment. Prices may be subject to change and the owner reserves the right to adjust prices where necessary.  Active clients remain on their current price plan. Active clients are defined as currently receiving treatment within a Best Value and Saver Plan of 6 or 4 treatments. Inactive status clients is defined as being discharged, treatment plan completed or a period of at least 3 months pass between appointments. If there is progress with your care and you are getting better and you require further treatment, another block of sessions may be advised.

Appointments.
First consultations and treatment lasts up to an hour and subsequent appointments are around 40 minutes. Please give 24 hours notice of cancellation or you may incur a charge if you repeatedly cancel at the last minute. Please be on time for your appointment. I will be on time to treat you. You will receive a text reminder of your appointment the day before treatment if I have been given your mobile number. You will be advised of the likely number of appointments required to get a positive improvement or resolution to your condition.

Guarantee.
Package One (Best Value) and Two (Saver) are backed by my personal ‘no risk guarantee’. If you are not completely satisfied after your first treatment, I will give you a full refund.

After care.
Healing/ recovery is a process. It is not a one session fix. It is a 50/50 between you and your acupuncturist. You are responsible for your health. Your acupuncturist is not responsible for the delayed improvement of your condition or re-injury if you choose to dismiss the advice given and continue with your previous activity levels.

Success stories.
Your success story may be used for marketing purposes. If you wish to opt out, please notify me prior to your treatment plan commencing.