Privacy Policy

Your personally identifiable information is kept secure.
Only Alison Arden has access to this information.

Alison Arden Acupuncture will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Alison Arden will never discuss your personal information with others unless it is to gain treatment advice from peers. In these circumstances your case will be discussed without names or other recognisable information.


Information collected by Alison Arden Acupuncture about clients is used for the following reasons:

To process payment, maintain your personal medical notes, update you when required of any possible changes of the planned services at Alison Arden Acupuncture and determination of those services that are valued the most and found most helpful.

Your name, date of birth and telephone number are logged in a paper-based appointments diary under the time and date of your first appointment and entered in the diary for further appointments. Appointment diaries for previous years are stored securely.

Your contact details, presenting condition, medical history, treatment notes and any other information discussed during your consultations are recorded on paper-based patient notes.

Patient notes for patients attending both Tunbridge Wells and Tonbridge Clinics are stored in a locked document box when not in use. Your telephone number(s) are also stored on a mobile phone for text reminders which is password protected.

Patient emails come to email addresses on a laptop and mobile phone either directly from patients or via the contact form on the website.

My laptop is both password protected and protected by security software. I am required under the British Acupuncture Council regulations to keep your notes for 7 years after your final appointment. After that time any former patient notes will be shredded by me personally in batches every 6 months.